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Return Policy

  • Stela 9 will gladly accept unused or defective merchandise for return or exchange within 15 days of the date of purchase. Please allow 2-3 weeks for your return to be received and processed. If you need to return an item:
    • Email customer service for a return approval.  
    • Once received, we’ll send an email with further instructions. 
    • We will credit your original form of payment for returns or provide store credit.
  • Anything purchased on the website using a promo code or purchased on sale will be considered a final sale item and will be non-refundable. 
  • Custom items or OOAK items are non-refundable and non-exchangeable.
  • Pre-Order items are made to order and thus can only be exchanged for store credit.  

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